December 19, 2016

The very best gifts cost only moments of time. Christmas is about sharing.  And that usually entails the giving of gifts. Merchandisers, of course, are eager to sell you gifts. Turn on the television, scroll the Internet, or glance in the newspaper and you are bombarded with advertising, encouraging you to buy sparkling jewelry, beautiful...

November 29, 2016

Part III: The Call of Conscientiousness This is the final post in our series highlighting the three essentials of stellar customer service and why they make a difference for hiring organizations such as attractions, theme parks, and other customer-focused industries. In the first article, we examined the impact of Friendliness, highlighting how hiring people who are consistently...

November 22, 2016

This month, this year, this Thanksgiving I am reminded of one of Yogi Berra’s famous quotes, “It’s tough to make predictions, especially about the future.”  With the outcome of the election and the days to follow, Yogi’s quote rings true, now more than ever. So, what can we predict? The answer that comes to mind,...