$2 Million Savings
CHALLENGE – 40% Turnover
When a leading retailer recommitted themselves to service excellence, they knew they had a problem. Turnover. With more than 150 centers nationwide, their annual turnover was as high as 40% or more.
SOLUTION – EASy Simulation® Virtual Customer
The retailer partnered with Employment Technologies to complete a 4-month pilot study to compare their old hiring process with the new Virtual Customer Simulation screening process.
RESULTS – $2 Million in Turnover Cost Savings
Engage, hire and retain top customer service providers. Click to learn more.