Headquartered in Portland, Oregon, Johnstone Supply is the leading HVACR (heating, ventilation, air conditioning, and refrigeration) wholesale distributor, serving contractors across the U.S. and Canada.
Known for streamlined efficiency and the highest service levels in the industry, the company’s mission is to make it easy for their customers to succeed. In planning for future growth, Johnstone’s HR team wanted to ensure that same innovation and focus was reflected in their hiring process.
CHALLENGE
“With the rapid growth the company was experiencing, it was imperative that our recruiting strategy be revised and enhanced,” explains Nanci Cuevas, Human Resources Manager.
“Prior to working with Employment Technologies, it was difficult to predict or determine what customer service skills candidates possessed. There was not an assessment in place to outline their skills – which resulted in hiring the wrong candidate for the position.”
SOLUTION
After reviewing multiple sales assessments, the team recognized that Employment Technologies’ EASy Simulation® Virtual Customer – Sales was what they were looking for. Unlike traditional employment tests, the Virtual Customer simulation immerses candidates in real-world customer situations, giving them the chance to prove their abilities to engage customers and confidently promote the right products and services.
RESULTS
“By utilizing EASy Simulation as a component in the hiring process, we are now able to make an informative decision on candidates. More importantly,” adds Ms. Cuevas, “it gives us that opportunity to help new hires further develop their skills to ensure they are successful with the organization.”