“Being able to quickly and accurately pinpoint top candidates has made a dramatic impact on our call center’s efficiency and profitability.”
– Matt Collins, Manager
Service Resource Center
CHALLENGE – Training Conversion Rates
SimplexGrinnell, a worldwide leader in safety and security, was experiencing high rates of attrition both during and after training, impacting costs and staffing levels.
SOLUTION – EASy Simulation® for Contact Center Agents
“Achieving a high conversion rate from training is critical to the operation of our call center,” explains Collins. By implementing EASy Simulation for Contact Center Agents, candidates have clearer job expectations and are able to achieve training and performance goals faster.
RESULTS – 50% Reduction in Training Attrition
Engage, hire, and retain top-performing call center agents. Click to learn more.