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Part 3: Financial Services: Branch Traffic Down, Need for Stellar Service Up. Over the past few weeks, I’ve been sharing key issues facing today’s financial centers, including how these issues impact hiring and staffing models and what banks and credit unions can do to prepare for and embrace opportunities that lie ahead. In this week’s...Read More
Part 2: Financial Services: Branch Traffic Down, Need for Stellar Service Up. Do you have a favorite recipe? Mine is marinara sauce and I’ve been making it for years. Only six ingredients, the same six every time, made the same way, yielding the same result. What if someone told you that starting tomorrow, you need...Read More
PART 1 Financial Services Trends and Implications. If you’re old enough, you probably remember going to the bank as a regular occurrence. Many of us went at least once a week. Depositing our pay checks, getting cash for the weekend, or simply asking questions about the status of our accounts were all common reasons...Read More