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“Employment Technologies offers packages specifically designed for schools and small businesses . . .”Read More
“I love that fact that the simulation is based on how someone will actually interact with customers and handle common customer service issues.”Read More
39% increase in collected revenue, resulting in a $4 million revenue increase in 6 months.Read More
feel the Experience. easy simulations.
Much like flight simulators for pilots and astronauts, EASy Simulations let candidates test-drive the job and prove they have what it takes to succeed. Buckle up and take your free test drive today.
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How job simulations fast track leadership development in call centers As successful contact center managers know, agent job performance is often not the best predictor of future success as a team leader. In fact, organizations often make the mistake of promoting the best agents, only to discover that they are uncomfortable or ineffective managing...Read More
Part 2: How Top Team Leaders Spend Their Time The success of a call center hinges on the performance of its agents—and no position in the organization has more impact on call center agents than team leaders. Organizations need team leaders with the talent to lead and motivate agents while limiting agent turnover. But...Read More
Part 1: Top-Performing Team Leaders Let’s face it: call centers can be stressful places for employees. These jobs are often emotionally demanding. And, as we discussed in our last blog, call center team leaders face challenges too. It is their job to keep agents motivated and to provide encouragement in meeting goals under often...Read More