U.S. Utility Company

60% Turnover Reduction, $980,000 Savings


One of the nation’s largest water and wastewater services company wanted a better way to predict job performance and retention. Serving more than 15 million people each year, the company understood the importance of hiring customer-focused employees committed to providing courteous, reliable service to a growing customer base. With employee turnover approaching 45%, the company took immediate action.


Discovering Employment Technologies in their search for an innovative new hiring solution, the utility implemented two of Employment Technologies’ award-winning EASy Simulations® for their contact center operations. Employee turnover was then tracked over a five-year period.


When the utility company began using EASy Simulations, turnover was nearly 45% in their primary location.  Five years later, turnover at that location had dropped below 15%.  With the success of their new hiring process, the utility opened another contact center and experienced a similar drop in turnover by adding EASy Simulations to their selection process.

The utility estimated a $980,000 savings in just one of their contact center locations.
(Based on their employee rehire cost of $7,000.)


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