– SENIOR VICE PRESIDENT AND GENERAL MANAGER
A leading global customer service provider had a problem: Time-to-hire. Their existing employee screening process was lengthy and labor intensive. With more than 13,000 associates worldwide, they couldn’t keep up with their demanding hiring needs.
After making 3 simple changes to their screening process, the company saw immediate results. These results were tracked in a 3-month study, measuring key success metrics.
The first change the company made was to add a custom job preview. Their EASy Job Preview gave them an engaging way to share their story, outline key job expectations, and highlight why their organization was a great place to work. The online preview was easy to implement and offered consistency, affordability, and flexibility.
The company welcomed a switch from their prescreening phone interview to an EASyView virtual interview. Applicants loved the convenience of the new interview that they could complete anytime, anywhere. Recruiters loved the key insights the got about each candidate – without making a single call.
The organization was already using a standard assessment, but the test wasn’t delivering the results they needed. They made an easy switch to one of Employment Technologies’ award-winning customer service simulations. By immersing applicants in real-world tasks and customer interactions, the company saw immediate and dramatic results – cutting processing time in half and hiring twice as many top-performing agents.
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