FirstLight Federal Credit Union

63% Fewer Outages

“The results were outstanding. Not only were the mentored employees excelling on the job, but they were staying!”

– Grace Munoz, Vice President
Human Resources

CHALLENGEOnboarding and Mentoring

FirstLight FCU was looking to improve the consistency and effectiveness of their teller onboarding and mentoring process.

SOLUTION CareeRx Teller Onboarding Guides

The credit union was already using Employment Technologies’ EASy Simulation for Tellers in their talent acquisition process. They simply leveraged the simulation’s value-added CareeRx feature to equip their mentors with a strategic, personalized performance plan for each new teller.

RESULTS – Higher Engagement and Performance

By utilizing the multiple benefits of EASy Simulation for Tellers, FirstLight FCU has achieved dramatic gains in performance and retention.

Engage, hire, and retain top-performing tellers. Click to learn more.