HOW THE SIMULATION WORKS
EASy Simulation for Financial Sales and Service immerses job candidates in the real-life challenges financial professionals handle on the job every day. There is no better way to predict how candidates will treat your real customers than to see how they interact with our virtual customers!
Using award-winning avatar and simulation technology, EASy Simulation for Financial Sales and Service creates an engaging test drive for candidates—where they prove their abilities to engage customers, build trust, resolve customer issues, discover customer needs, confidently recommend products and services, and seek new ways to deepen customer relationships. This online simulation quickly and accurately predicts top performers who will treat your customers with warmth and professionalism, and confidently guide them in making important financial decisions.
BENEFITS AT A GLANCE
Immerse candidates in authentic customer interactions and situations.
Eliminate “fake” answers – candidate responses reflect actual performance.
Create realistic job expectations for improved job readiness and retention.
Leverage multiple benefits for hiring, onboarding, and development.
Take advantage of both on-site and remote testing.
Deliver a consistent, fair and legally defensible process.
Predict financial sales and service performance with scientific precision.
WHAT THE SIMULATION MEASURES
Based on a comprehensive job analysis, EASy Simulation for Financial Sales and Service measures the key attributes directly tied to job success:
- Building Relationships
- Discovering Customer Needs
- Applying Policies and Procedures
- Problem Solving
- Recommending Products and Services
DISCOVER GREATER TALENT
EASy Simulations offer everything you need to hire and retain the best employees.
Comprehensive, Easy-to-Understand Reports
Each EASy Simulation includes five detailed reports for hiring, onboarding and development, which deliver an accurate prediction of each candidate’s potential plus specific feedback on strengths and development opportunities.
Personalized Onboarding and Performance Plans
Our value-added CareeRx® feature takes it a step further by analyzing specific simulation results and prescribing a personalized plan for each new hire.
EASy Simulations are designed for easy integration with all leading applicant tracking and talent management systems and provide 24/7 access to reporting and tracking features.
JOB CANDIDATES LOVE EASY SIMULATIONS
“The interaction with the customers makes it seem like a real life situation and you have to really focus on the customers’ needs.”
“It’s more personal and real than a written or audio test.”
“Other tests have a tendency to put you to sleep. This was lively and I really enjoyed it!”
“It produced the emotions I would feel in a real-life situation.”
“The simulation helped me understand the best way to handle customers and accounts.”
“It was fun! This is much better than a written test.”
CLIENTS AND INDUSTRY PROFESSIONALS AGREE
“By using EASy Simulations, applicants are able to get a real-life look at specific job responsibilities in a number of industries, including bank tellers, collection agents, customer call centers, and workplace competencies … The real-life scenarios and easy-to-follow tests give users a “test drive” feel for the job.” – Editors, Human Resource Executive
“We feel that simulation clearly and accurately assesses the candidate’s skills, and as a result, we are making better hiring decisions.” – Vice President of Human Resources
“I was amazed at how ‘right on’ the results were with the performance of the individuals … We’re finding candidates who can actually do the job.” – Human Resources
“We can already see a huge improvement in the quality of candidates that we select.” – Recruiter
