Before training even begins, know who will:
Build teams that thrive from day one.
Instant access. No credit card required.
Predict Talent Like the Best:
SIMPLE TO START. EASY TO SCALE.
Begin with 10 complimentary Contact Center Simulation tests to help you evaluate talent with speed and accuracy.
Experience the simulation yourself, share with your team, or send to candidates to begin uncovering deeper hiring insights.
Receive detailed performance insights that predict on-the-job success, helping you hire with greater confidence.
Contact Center Simulation gives candidates a true “day-on-the-job” experience so you can see how they perform under real conditions before they ever take a call.
Not what candidates say they can do – what they can actually do.
Get instant insight into who will succeed:
It’s why the U.S. Office of Personnel Management ranks job simulations #1 in predictive accuracy.
Predicts On-the-Job Performance: Makes it easy to see who’s ready to hit the ground running.
Reveals True Fit: Lets candidates tackle real job tasks and interactions to see who’s the right fit for the role.
Cuts Through Noise: No fluff, no black boxes – just objective, job-relevant data.
Offers Unbiased Precision: Science-backed, validated scoring tied directly to job success.
Find candidates 2X more likely to meet performance goals.
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A Johnson Controls Company
“Being able to quickly and accurately pinpoint top candidates has made a dramatic impact on our call center’s efficiency and profitability.”
“The simulations are very effective at helping us identify the individuals who are comfortable using technology to leverage their proven abilities.”
"Very realistic - had all types of phone calls that we experience daily working in a contact center."
"This is the only employment test I have taken that was realistic."
"Other tests have a tendency to put you to sleep. This was lively and I really enjoyed it!"
"Great tool to let you know what to expect in a call center environment."
Free
Try 10 Free.
$0
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Most Popular
Pro
For professional teams
Starting at
$100 / month
$1200/yr
with annual license
Enterprise
For custom and integrated teams.
Contact Center Simulation is a realistic, hands-on pre-employment assessment that recreates real customer service scenarios, giving candidates a “test drive” of the role. It shows how they think, respond, and solve problems under pressure, so you can confidently identify top performers before you hire.
Traditional assessments tell you what candidates say they can do. Our job simulations measure what they actually do.
We partner with global industry leaders to recreate the actual work candidates perform every day, ensuring every job simulation predicts real-world success:
The result? Candidates who pass Contact Center Simulation have demonstrated the skills and decision-making associated with the top customer service performers in leading organizations, giving you confidence the assessment will predict success for your organization as well.
The simulation focuses on job-specific behaviors that drive success:
Each behavior is broken into specific skill scores, giving you a detailed view of a candidate’s strengths and areas for growth.
Most organizations using our job simulations see:
Yes. Contact Center Simulation is proven to build realistic job expectations and identify top talent who consistently perform better and stay longer.
Yes. Insights support:
A realistic “test drive” of the job where candidates demonstrate their abilities instead of answering hypothetical questions. The experience is engaging and fair, with completion rates of over 90% and 98% candidate satisfaction.
Yes. Our job simulations are rigorously designed and validated to meet the highest professional, legal, and ethical standards. Research shows they deliver higher validity, better candidate experience, reduced legal risk, and less adverse impact than traditional employment tests.
This job simulation is designed for contact centers, call centers, BPOs, in-house customer service, help desks, and other high-volume hiring environments – covering phone-based sales, service, support, and more.
Absolutely. The platform is designed for high-volume environments, enabling consistent evaluation across diverse applicant pools.
Most organizations can be up and running within one business day.
Yes. We designed our job simulations to integrate easily with today’s leading ATS and HRIS platforms. You can also access results through our Hire Confidence® Platform.
The fastest way to see the value is to experience it yourself. We’re so confident you’ll love it that we’re offering 10 free tests to try, share, or use with candidates. Click here to sign up for your free tests.
Discover how to pinpoint top performers who are twice as likely to:
See real performance. Hire with confidence.
Get 10 Tests FreeInstant Access. No credit card required.
