HOW THE SIMULATION WORKS
EASy Simulation for Team Leaders is the first online simulation designed specifically for the critical contact center team leader role. An engaging blend of simulation and assessment technologies, this award-winning simulation predicts team leader success with scientific precision.
Unlike traditional text-based employment tests, EASy Simulation immerses candidates in the team leader role where they see and explore key aspects of the job, experiencing the same challenges team leaders handle on a daily basis. Your candidates will prove their abilities to coach, motivate, problem solve, and develop team members to achieve their full potential. Whether you need to hire new team leaders, or enrich the skills of existing team leaders, EASy Simulation gives you everything you need to hire, develop, and retain the best!
BENEFITS AT A GLANCE
Immerse candidates in authentic team interactions and real-life work issues.
Eliminate “fake” answers – candidate responses reflect actual performance.
Leverage a systematic process to develop future team leaders.
Produce immediate and lasting performance gains for current team leaders.
Take advantage of both on-site and remote testing.
Deliver a consistent, fair and legally defensible process.
Impact bottom line results by boosting agent productivity and retention.
WHAT THE SIMULATION MEASURES
Based on a comprehensive job analysis, EASy Simulation for Team Leaders measures the key attributes directly tied to job success.
Building Relationships
Coaching
Analytical Thinking
Problem Solving
Team Building
DISCOVER GREATER TALENT
EASy Simulations offer everything you need to hire and retain the best people.
Comprehensive, Easy-to-Understand Reports
Each EASy Simulation includes five detailed reports for hiring, onboarding and development, which deliver an accurate prediction of each candidate’s potential plus specific feedback on strengths and development opportunities.
Personalized Onboarding and Performance Plans
Our value-added CareeRx® feature takes it a step further by analyzing specific simulation results and prescribing a personalized plan for each new hire.
EASy Simulations are designed for easy integration with all leading applicant tracking and talent management systems and provide 24/7 access to reporting and tracking features.
CANDIDATES LOVE EASY SIMULATION FOR TEAM LEADERS
“The simulation gives great examples of what supervisors face on a day-to-day basis.”
“This is a great tool for future manager candidates.”
“Excellent learning tool.”
“The test is very well suited to the type of job I do every day. It was very thorough and realistic.”
“This is a great simulation for supervisor job applicants.”
“Great preparation tool for managers and team leaders!”
CLIENTS AND INDUSTRY PROFESSIONAL AGREE
“Employment Technologies’ EASy Simulation for Team Leaders is the best tool we’ve come across for assessing which individuals within your center are ready to supervise others.” – Product of the Year, Call Center Magazine.
“If you want to retain agents, you need to make sure you develop the best supervisors. With the help of ETC’s package, you can do both.” – Best of Show Award, Call Center Demo and Conference
“The simulation is a great way to measure aspects of the job of a team leader.” – Call Center Manager
“The team leader simulation doesn’t simply state whether someone qualifies to be a supervisor; it outlines valuable suggestions for how team leaders in call centers can grow in their careers.” – Editor’s Choice Award, Call Center Magazine.
