CONTACT CENTER

Engage, Hire and Retain Top Talent!
Create your own custom hiring strategy with our call center simulation tests, virtual interviews, job previews, and more.

CONTACT CENTER AGENT Description Solution Type
EASy Simulation - Contact Center Agents Immersive test drive of the agent job (Also available in Spanish) Job Simulation
EASy Simulation - SimulTask Advanced multitasking simulation Job Simulation
EASy Simulation - SkilTrak Email and online communication Job Simulation
EASy Simulation - SkilTrak Bilingual English / Spanish bilingual proficiency Language Proficiency
EASy QuickScreen for Agents Company preview, job preview, prescreen Employment Branding
EASyView for Contact Center Agents Automated prescreening interview Virtual Interview
Structured Employment Interviews (SEI) Available for service, sales, sales/service In-person Interview
DPI and Contact Center Fit Indexes Personality traits and work styles Personality and Fit
CareeRx Personalized Onboarding & Coaching Guides Employee Onboarding
EASy Rehearsal Simulated practice scenarios Job Practice Simulation
COLLECTION AGENT Description Solution Type
EASy Simulation - Collection Agent Immersive test drive of the collection agent job Job Simulation
EASy Simulation - SimulTask Advanced multitasking simulation Job Simulation
EASy Simulation - SkilTrak Assesses email and online communication skills Job Simulation
EASy Simulation - SkilTrak Bilingual Assesses English / Spanish bilingual proficiency Language Proficiency
EASy QuickScreen for Collection Agents Company preview, job preview, and prescreen Employment Branding
EASyView for Collection Agents Automated prescreening interview Virtual Interview
Structured Employment Interviews (SEI) Comprehensive in-person interview In-person Interview
DPI and Fit Indexes Personality traits and work styles Personality and Job Fit
CareeRx Personalized Onboarding & Coaching Guides Employee Onboarding
EASy Rehearsal Simulated practice scenarios Job Practice Simulation
E-REPRESENTATIVE Description Solution Type
EASy Simulation - SkilTrak Assesses email and online communication Job Simulation
EASy Simulation - SkilTrak Bilingual Assesses English / Spanish bilingual proficiency Language Proficiency
EASy QuickScreen for e-Representatives Company preview, job preview, prescreen Employment Branding
EASyView Automated prescreening interview In-person Interview
Structured Employment Interviews (SEI) Comprehensive interview In-person Interview
DPI and Contact Center Fit Indexes Personality traits and work styles Personality and Fit
CareeRx Personalized Onboarding & Coaching Guides Employee Onboarding
EASy Rehearsal Simulated practice scenarios Job Practice Simulation
TEAM LEADER & MANAGER Description Solution Type
EASy Simulation - Team Leaders Immersive test drive of the team leader job Job Simulation
EASy QuickScreen for Team Leaders Company preview, job preview, and prescreen Employment Branding
EASyView for Team Leaders Automated prescreening interview Virtual Interview
Structured Employment Interviews (SEI) Comprehensive in-person interview Interview
DPI and Fit Index Personality traits and work styles Personality and Job Fit
CareeRx Personalized Onboarding & Coaching Guides Employee Onboarding
EASy Rehearsal Simulated practice scenarios Job Practice Simulation

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