HOW VIRTUAL CUSTOMER - SALES WORKS
Blending advanced gaming and simulation technologies, Virtual Customer – Sales immerses job candidates in the sales role.
Using high-end graphics and a compelling storyline, Virtual Customer – Sales creates a fun test drive for candidates. Unlike traditional, text-based employment tests, Virtual Customer – Sales is built around real-world customer situations that enable candidates to prove their abilities to engage customers and close sales. The simulation quickly and accurately predicts top performers who will engage your customers with warmth and enthusiasm, actively listen to understand customer needs, confidently promote products and services, respond persuasively to questions and objections, close sales, and build customer loyalty.
Target jobs: customer-facing sales positions
BENEFITS AT A GLANCE
Predict sales performance with scientific precision.
Immerse job candidates in situations that challenge their abilities.
Observe how candidates interact with customers.
Eliminate “fake” answers – candidate responses reflect actual performance.
Create realistic job expectations for improved job readiness and retention.
Leverage multiple benefits for hiring, onboarding, and development.
Take advantage of both on-site and remote testing.
Deliver a consistent, fair and legally defensible process.
WHAT THE SIMULATION MEASURES
Based on a thorough job analysis, Virtual Customer -Sales measures the key attributes required for optimal sales performance:
Building Rapport
Discovering Customer Needs
Positioning Products & Services
Closing
DISCOVER GREATER TALENT
EASy Simulations offer everything you need to hire and retain the best employees.
Comprehensive, Easy-to-Understand Reports
Each simulation includes five detailed reports for hiring, onboarding and development, which deliver an accurate prediction of each candidate’s potential plus specific feedback on strengths and development opportunities.
Personalized Onboarding and Performance Plans
Our value-added CareeRx® feature takes it a step further by analyzing specific simulation results and prescribing a personalized plan for each new hire.
EASy Simulations are designed for easy integration with all leading applicant tracking and talent management systems and provide 24/7 access to reporting and tracking features.
JOB CANDIDATES LOVE VIRTUAL CUSTOMER
“The real-life situations made you feel as if you were actually on the sales floor.”
“It was fun, not boring like other tests. ”
“You’re not just sitting in front of a computer reading a bunch of stuff but actually interacting.”
“The animation and the way it’s presented is awesome! ”
“It’s VERY engaging and even fun to do.”
“I really like the fact that the personalities of the customers were really accurate. Different people with different attitudes and different expectations.”
“Love the animation. Lots of fun and still gives a good challenge.”
“It was like I was actually helping a real customer.”
CLIENTS AND INDUSTRY PROFESSIONALS AGREE
“Employment Technologies uses its long history in industrial organizational testing to provide skills-based simulations in training and development games … Games provide a highly effective way to identify the most promising candidates from a large applicant pool.” – Computerworld
“I love how much our participants enjoy using the simulations. Every group says that the simulations are really fun – and we’ve used them with people from ages 18 to 56!” – Lead Trainer
“We think the Virtual Customer Simulation is fantastic—and would highly recommend it to other companies in the hospitality or customer service industry.” – Corporate Director of Human Resources
