HOW THE SIMULATION WORKS
EASy Simulation for Collection Agents quickly and accurately predicts top performers with the greatest potential for success in the collection agent role.
Unlike traditional pre-employment tests, EASy Simulation for Collection Agents immerses job candidates in authentic consumer interactions and realistic collection issues. Your candidates will prove their abilities to interact with consumers about their debt, confidently overcome stall tactics and objections, negotiate optimal payment plans, document results—and ultimately assist consumers in improving their financial lives. The simulation creates an engaging test drive for candidates and delivers unparalleled accuracy in predicting job success. High scores on the simulation are significantly related to higher productivity (e.g., collected revenues, agreements secured, calls per hour, first call resolution).
Target Jobs: any position requiring the collection of consumer debt, including: in-house collections, first-party collections, third-party collections, and debt purchase collections.
BENEFITS AT A GLANCE
Immerse candidates in the challenging role of a collection agent.
Create realistic job expectations for improved job readiness and retention.
Eliminate “fake” answers – candidate responses reflect actual performance.
Leverage multiple benefits for hiring, onboarding, and development.
Take advantage of both on-site and remote testing.
Deliver a consistent, fair and legally defensible process.
Predict collection agent performance with scientific precision.
WHAT THE SIMULATION MEASURES
Based on a comprehensive job analysis, EASy Simulation for Collection Agents measures the key attributes directly tied to job success in the collection agent role.
- Ability to Learn and Apply Procedures
- Active Listening
- Developing Rapport
- Multitasking
- Persuasion
- Problem Solving
- Professionalism
DISCOVER GREATER TALENT
EASy Simulations offer everything you need to hire and retain the best employees.
Comprehensive, Easy-to-Understand Reports
Each EASy Simulation includes five detailed reports for hiring, onboarding and development, which deliver an accurate prediction of each candidate’s potential plus specific feedback on strengths and improvement areas.
Personalized Onboarding and Performance Plans
Our value-added CareeRx® feature takes it a step further by analyzing specific simulation results and prescribing a personalized plan for each new hire.
EASy Simulations are designed for easy integration with all leading applicant tracking and talent management systems and provide 24/7 access to reporting and tracking features.
JOB CANDIDATES LOVE EASY SIMULATIONS
“This should be very helpful for prospective employees to see what the job of collections is all about, especially in dealing with different types of situations and with different types of personalities.”
“The simulation is very realistic, and if I may say, entertaining!”
“The simulation will help me to perform much better on the job.”
“The testing process was easy to understand and enjoyable to do.”
“This is a great way to test new employees.”
“This test helped me understand the best way to handle customers and accounts.”
“Compared to all the other tests like this I have taken, this by far relates more to the job.”
CLIENTS AND INDUSTRY PROFESSIONALS AGREE
“Candidates find the simulation engaging and helpful in understanding what collection calls are really like … Since implementing the simulation, we have cut our turnover in half.” Manager of Talent Acquisition
“Users are very, very pleased with the way EASy Simulations for Contact Center Agents and for Collection Agents are working and the ease of use.” VP, Sr. Service Delivery Manager
“Easy Simulation for Collection Agents gives people a head start in their careers as a Debt Counselor. With the simulation, candidates have clearer expectations about the job, so they are better prepared to help consumers resolve debt issues, and improve their lives.” – Vice President of HR
