HOW SIMULTASK WORKS
EASy Simulation – SimulTask is an exciting new simulation that quickly and accurately predicts top multitasking performance.
Based on real-world customer situations and authentic interactions, this engaging assessment immerses candidates in the demanding world of critical customer issues, multiple information systems, and tight timelines. SimulTask creates a fast-paced test drive for candidates where they prove their abilities to manage multiple customers, systems and accounts. SimulTask pinpoints top performers who have what it takes to deliver friendly, courteous service to your customers while simultaneously researching and resolving complex customer issues.
Target Jobs: Any job requiring employees to access multiple systems while interacting with customers or coworkers.
BENEFITS AT A GLANCE
Immerse candidates in realistic customer interactions and complex system navigation.
Eliminate “fake” answers – candidate responses reflect actual performance.
Create realistic job expectations for improved job readiness and retention.
Leverage multiple benefits for hiring, onboarding, and development.
Take advantage of both on-site and remote testing.
Deliver a consistent, fair and legally defensible process.
Predict multitasking success with scientific precision.
WHAT SIMULTASK MEASURES
EASy Simulation – SimulTask is based on a comprehensive job analysis and measures the key attributes required for successful multitasking performance.
Processing Accuracy
Response Effectiveness
System Navigation
DISCOVER GREATER TALENT
EASy Simulations offer everything you need to hire and retain the best employees.
Comprehensive, Easy-to-Understand Reports
Each EASy Simulation includes five detailed reports for hiring, onboarding and development, which deliver an accurate prediction of each candidate’s potential plus specific feedback on strengths and development opportunities.
Personalized Onboarding and Performance Plans
Our value-added CareeRx® feature takes it a step further by analyzing specific simulation results and prescribing a personalized plan for each new hire.
EASy Simulations are designed for easy integration with all leading applicant tracking and talent management systems and provide 24/7 access to online reporting and tracking features.
JOB CANDIDATES LOVE SIMULTASK
“The multitasking provided a challenge and was fun to do.”
“I liked the ability to listen to the customer’s voice and how I was able to really feel like I was on the job.”
“It was cool!”
“Not every call is cut and dry and things can change. This simulation did a good job of showing that.”
“It’s way better than a personality or knowledge tests.”
“Great experience. It felt real.”
“It was fun and realistic. I was able to bring the company revenue and make customers happy. ”
CLIENTS AND INDUSTRY PROFESSIONALS AGREE
“We really like SimulTask and find we are weeding out some candidates we may have offered positions to that just could not perform the tasks that are required for our Customer Service position.”
– Recruiting Manager