EASy Simulation®For Contact Center Agents

Trouble identifying candidates with genuine customer focus?

We get it!

Too often the job candidate and the team member are two very different people.

But Here's the Good News...

There's no more accurate and fair way to select top contact center talent than EASy Simulation.

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Hire Great People, Fast!

Based on real-life customer situations and compelling storylines, this award-winning simulation immerses job candidates in the challenging role of a contact center agent. By recreating the look and feel of the job, EASy Simulation for Contact Center Agents creates a fun test drive for candidates while delivering unparalleled accuracy in predicting job performance and success.

This user-friendly, online simulation quickly and accurately pinpoints top performers who will greet your customers with warmth and enthusiasm, successfully resolve customer issues and complaints, confidently promote products and services, quickly and accurately multitask – and build loyal customer relationships.

For Remote and Onsite Agents: inbound, outbound, sales, service, help desk, support, and more!

Top HR Product Award Winner

Powerful Insights in Minutes

EASy Simulation for Contact Center Agents gives you everything you need to assess, hire, and onboard top-performing contact center talent – all in one easy-to-use tool!

Assess

Candidates can complete the simulation anytime, anywhere – on any smart device! Simply send them an invitation link or post to a job board.

select

You get instant access to candidate results on your own custom dashboard – where you can review, compare, and select the absolute best!

onboard

New hires hit the ground running with their own personalized onboarding plan. From Day 1, you'll have unique insights into their strengths and performance gaps.

#1 Predictor of Job Success

  • Leverage our simulation-based approach – ranked #1  in predictive accuracy by the U.S. Office of Personnel Management.
  • Cut time and cost to hire.
  • Eliminate “fake” answers – candidate responses reflect actual performance.
  • Create realistic expectations for improved job readiness and retention.
  • Support hiring for both onsite and remote agents.
  • Deliver a consistent, fair and legally defensible process.

I was impressed with the way ETC’s software can be used to evaluate the range of skills that a potential agent may possess – from deductive reasoning to problem solving – all in a very realistic setting.

Customer Interface Magazine

Love that it’s so easy and user friendly.

Call Center Manager

Career Prescription has really simplified the coaching process. Now our team leaders have a clear plan to help their agents improve.

HR Manager

Clearly, the inclusion of the simulation in the associate selection process will allow the company to make better hiring decisions and improve overall performance on the job.

Contact Professional Magazine

Immersive and Engaging

Here's what job candidates are saying . . .

“Great tool to let you know what to expect in a call center environment.”

“This is the only employment test I have taken that was realistic.”

“Very realistic – had all types of phone calls that we experience daily working in a contact center.”

“Other tests have a tendency to put you to sleep. This was lively and I really enjoyed it!”

“I think the test is perfect. It wasn’t boring, it wasn’t too difficult, everything went fine.”

“The simulation gives you a way to experience true customer calls.”

Interested in Learning More?

Get a printable Fact Sheet to share with your team.

Fact Sheet

Discover our scientific approach to validation and analytics.

Predictive Analytics

See how others are driving results with EASy Simulations.

Client Successes

Your Perfect Solution

Ready to Hire Great People, Fast?

Discover how to pinpoint top performers who are twice as likely to:

  • Communicate with clarity and enthusiasm
  • Actively listen to discover customers' true needs
  • Tactfully resolve customer issues and complaints
  • Expedite customer requests to avoid extended hold times
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