HOW THE SIMULATION WORKS
Based on real-life customer situations and compelling storylines, this award-winning simulation immerses job candidates in the challenging role of a contact center agent. By recreating the look and feel of the job, EASy Simulation for Contact Center Agents creates a fun test drive for candidates while delivering unparalleled accuracy in predicting job performance and success.
This user-friendly, online simulation quickly and accurately pinpoints top performers who will greet your customers with warmth and enthusiasm, successfully resolve customer issues and complaints, confidently promote products and services, quickly and accurately multitask—and build loyal customer relationships.
Target Contact Center Jobs: inbound, outbound, sales, service, help desk, support, and more!
BENEFITS AT A GLANCE
Immerse candidates in authentic customer situations and interactions.
Eliminate “fake” answers – candidate responses reflect actual performance.
Create realistic job expectations for improved job readiness and retention.
Leverage multiple benefits for hiring, onboarding, and development.
Take advantage of both on-site and remote testing.
Deliver a consistent, fair and legally defensible process.
Predict contact center agent performance with scientific precision.
WHAT THE SIMULATION MEASURES
Based on a comprehensive job analysis, EASy Simulation for Contact Center Agents measures the key attributes directly tied to job success:
Developing Customer Rapport
Discovering Customer Needs
Problem Solving and Responding to Customer Needs
Sales Orientation
Ability to Learn and Apply Procedures
Multi-Tasking
Teamwork
DISCOVER GREATER TALENT
EASy Simulations offer everything you need to hire and retain the best employees.
Comprehensive, Easy-to-Understand Reports
Each EASy Simulation includes five detailed reports for hiring, onboarding and development, which deliver an accurate prediction of each candidate’s potential plus specific feedback on strengths and development opportunities.
Personalized Onboarding and Performance Plans
Our value-added CareeRx® feature takes it a step further by analyzing specific simulation results and prescribing a personalized plan for each new hire.
EASy Simulations are designed for easy integration with all leading applicant tracking and talent management systems and provide 24/7 access to reporting and tracking features.
JOB CANDIDATES LOVE EASY SIMULATIONS
“Great tool to let you know what to expect in a call center environment.”
“This is the only employment test I have taken that was realistic.”
“Very realistic—had all types of phone calls that we experience daily working in a contact center.”
“Other tests have a tendency to put you to sleep. This was lively and I really enjoyed it!”
“I think the test is perfect. It wasn’t boring, it wasn’t too difficult, everything went fine.”
“The simulation gives you a way to experience true customer calls.”
“It was fun! This is much better than a written test.”
CLIENTS AND INDUSTRY PROFESSIONALS AGREE
“I was impressed with the way ETC’s software can be used to evaluate the range of skills that a potential agent may possess – from deductive reasoning to problem solving – all in a very realistic setting.” – Customer Interface Magazine
“Love that it’s so easy and user friendly.” – Call Center Manager
“Career Prescription has really simplified the coaching process. Now our team leaders have a clear plan to help their agents improve.” – HR Manager
“Clearly, the inclusion of the simulation in the associate selection process will allow the company to make better hiring decisions and improve overall performance on the job.” – Contact Professional Magazine
