CHALLENGE – Finding Top Collectors
Serving clients in more than 150 countries, this financial institution was seeking a better way to identify top-performing collection agents.
SOLUTION – Job Simulation
Partnering with Employment Technologies, the organization participated in a six-month study. EASy Simulation® for Collection Agents was used to screen and hire collectors. Their performance was tracked for six months post-hire.
RESULTS – 39% Increase in Collected Revenue
EASy Simulation for Collection Agents predicted top performers who achieved:
$4,050,000 increase in collected revenue in six months for each 100 agents