First United Bank & Trust

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“The new process creates the ultimate filter to make sure we have the right people.” – Chuck Olsson, Chief Human Resource Officer

CHALLENGE – Transitioning Staffing Model

Preparing to launch their Branch of the Future, First United Bank and Trust was looking to create a holistic screening process that helped them transition from traditional tellers to today’s more complex role of Relationship Banker.

SOLUTION

They turned to trusted partner, Employment Technologies. This collaboration resulted in a custom, easy-to-use screening process built around the predictive accuracy of EASy Simulation.

With a fully-customized company preview, an automated prescreening interview, and the fully immersive EASy Simulation for Universal Bankers, applicants gain a clear understanding about the bank and the requirements of the job.

RESULTS

The new process has yielded more quality interviews. By screening for candidates with the rights skills and attributes for the job, hiring managers save valuable time interviewing only the most qualified candidates.

“Applicants say it’s fun – not dry and boring,” explains Talent Acquisition Officer Amanda McKenzie. “They enjoy the customer interactions presented in the simulation – especially if someone is new to banking.”

Executive leaders at the bank are noticing the quality of new hires, too. “Our new hiring and onboarding program has made a dramatic impact on quality,” Mr. Olsson explains. “There’s a different character in the building.”

Engage, hire, and retain top-performing Universal Bankers. Click to learn more.

 

 

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