EASy Simulation®
FOR CONTACT CENTER AGENTS

The Ultimate Customer Experience. Predict how job candidates will treat your real customers as they interact with our virtual customers!

ENGAGE. HIRE. RETAIN.

Employment Technologies Watermark

Trouble Identifying Candidate with a GENUINE Customer Focus? WE GET IT!

Too often, the “Candidate” and the “Team Member” can be two VERY DIFFERENT people.

BUT HERE’S THE GOOD NEWS…

There’s no more accurate, fair, and legally defensible assessment available than EASy Simulation for Contact Center Agents.

  • Very realistic, had all types of calls that we experience daily working in a call centre.

    Customer Service, Insurance Waterloo, Ontario

  • The Virtual Customer clearly stood out from the pack as one of the first simulations to effectively blend gaming and assessment technologies. In the midst of shrinking HR budgets, we also like that the Virtual Customer provides multiple benefits for hiring, training, and onboarding.

    David Shadovitz Human Resource Executive

  • This is one of the best tools we could have purchased. It has made our job easier when it comes to selecting candidates for interviews and has saved us from wasting time upfront, because by listening to candidate responses, we know which ones have ‘phone presence’ and which do not.

    Human Resources Training Blythewood, South Carolina

  • I’m impressed by the accuracy of the simulation. By providing us with an accurate picture of the candidate, we are able to hire associates more accurately, and as a result, their job quality and results are better.

    HR Specialist Phoenix, Arizona

Impressive 50% Reduction in Turnover in Just 4 Months

See how this Fortune 500 company made it happen with EASy Simulation for Contact Center Agents