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Contact Center and Call Center Expo

Employment Technologies’ Traci Barber, Kyle Leveille, and Thomas Sefcik will launch the new EASy Simulation® SimulTask 2.0 at the ICMI Expo in Orlando.

Newly redesigned simulation quickly and accurately measures ability of job candidates to multitask

 

Employers in need of job candidates best suited to working in fast-paced business environments can now call on a powerful new resource to pinpoint these talented employees: Employment Technologies EASySimulation® SimulTask 2.0. The newly redesigned simulation is debuting at the International Customer Management Institute (ICMI) Contact Center Expo & Conference, May 22-25, at the Walt Disney World Resort in Lake Buena Vista, Florida.

SimulTask 2.0 has been specifically designed to identify the skills of applicants who possess the ability to withstand the stresses and demands of fast-paced, frequently changing business environments. The simulation takes about 30 minutes to complete. Immediately following the simulation, employers receive comprehensive results of candidates’ multitasking ability, along with a writing sample from each candidate.

“Businesses whose requirements demand multi-talented performers who are comfortable navigating and juggling on-the-spot customer needs and interactions while also responding to rapidly-changing account management information can rely on SimulTask 2.0 to find these kind of talented individuals,” according to Employment Technologies Director of Innovation, Joe LaTorre.

According to LaTorre, candidates with the high scores on SimulTask are three times more likely to:

  • Manage the pace of a call while navigating multiple online systems.
  • Maintain customer focus while gathering information.
  • Expedite customer requests to avoid extended wait times.
  • Perform multiple tasks simultaneously.

With the most comprehensive line of job-specific simulations for contact centers, Employment Technologies offers award-winning tools for key contact center jobs, including:

  • Contact Center Agents
  • E-Reps
  • Chat Agents
  • Collection Agents
  • Team Leaders
  • And more!

Attendees at ICMI can request a free SimulTask 2.0 test drive by visiting Employment Technologies’ booth 302. Company representatives Traci Barber, Kyle Leveille, and Thomas Sefcik will be on hand to share new technologies for hiring, developing, and retain top contact center talent.

Employers can also request a free test drive of the new SimulTask.2.0 at EASySimulation® SimulTask.

About ICMI 
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc, a global events-led marketing services and communications company.

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