January 20, 2022
Feel like you’re losing the talent war? You’re not alone. In a recent survey by the Society for Human Resource Management (SHRM), nearly 90 percent of 1,200 employers responded that they were struggling to fill open positions. With crippling labor shortages and spiraling turnover rates, employers are struggling to attract and keep the talent they need....
See MoreSeptember 16, 2021
Many companies have moved toward self-help for customers (think airline reservations, shopping, banking, consumer services, transportation). While this trend offers a level of convenience for basic transactions, customers still seek live-agent support for more complex issues or purchases. Frustration spikes when customers are unable to reach a live person for support[1]. In a global customer...
See MoreAugust 31, 2021
Managers are at the heart of any company’s culture and success. The best managers know how to engage employees and inspire their teams to new heights. In contrast, nothing can bring a workplace to its knees faster than a poor supervisor. A bad manager zaps morale and productivity—and often creates a revolving door of employee turnover....
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