June 28, 2017

In Part I of this series, we introduced you to leading experts in company culture and customer experience that were featured speakers at the recent ICMI* Contact Center Expo in Orlando. Members of our team were on site as exhibitors to share our newly released EASyView® Virtual Interview and EASy Simulation® Simultask for measuring multitasking...

June 22, 2017

As part of our strategy to stay connected to the industries we serve, members of the Employment Technologies team often participate in trade shows. Our most recent point of engagement was ICMI’s * Contact Center Expo in Orlando, where we promoted our newly redesigned EASyView® Virtual Interview and EASy Simulation® Simultask for measuring multitasking abilities....

May 15, 2017

How job simulations fast track leadership development in call centers   As successful contact center managers know, agent job performance is often not the best predictor of future success as a team leader. In fact, organizations often make the mistake of promoting the best agents, only to discover that they are uncomfortable or ineffective managing...