April 30, 2019

Microlearning Part II: Key Strategies for Success.   Microlearning is part of a significant shift in today’s training and development strategies.  To recap Part 1 of our microlearning series, there are three top reasons why microlearning matters to HR professionals: Microlearning is especially suited for the emerging workforce. By 2025, projections are that millennials will...

April 16, 2019

How Strategic Employee Selection and Onboarding Can Boost Customer Service Levels.   In today’s high tech landscape, CRM (Customer Relationship Management) software is considered the leading strategy for optimizing an organization’s customer experience. Thousands of instructive articles are available on related topics: How to Use CRM to Conduct Journey Mapping; How CRM Delivers Customization; and...

March 13, 2019

It’s long been known that brief, repetitive learning increases long-term retention. And now, with the added convenience of mobile accessibility, “microlearning” experiences are more popular than ever. In this 2-part series, we’ll provide an overview of microlearning, comparing its features to the more traditional – or macro – learning style. Next, we’ll explore the relevance...