June 21, 2019

Employment Screening Tests Improve Talent Acquisition and Retention.   The challenge of attracting and retaining the best new talent is tougher than ever. Facing a tight labor market and expanding employment options, today’s banks and credit unions are seeking new strategies to find and keep talented professionals who will excel in today’s rapidly changing financial...

May 24, 2019

Applicant Screening: Your business needs should always drive the talent assessment process. The achievement of your organization’s vision depends on the success of attracting and hiring the right contact center talent. Whether you have clearly defined organizational goals in place, or are in the process of updating these based on evolving business needs, a key...

May 8, 2019

Elevate Your Customer Experience by Keeping Your Agents Motivated and Engaged.   If you run a contact center then you know that talented, engaged contact center agents are essential to your company’s success. They are the ones on the front lines, interacting with customers every day. Engaged agents are friendly, efficient, and ensure that every...