August 16, 2019

Job simulators prepare job seekers with soft skills training and realistic job previews.   When you’re unemployed, you want a job. The tyranny of the urgent, namely the need for basics of food and shelter, will often skew one’s judgment. While you know you’d rather work behind the scenes, limiting your interaction with the public,...

July 12, 2019

I recently attended my first ICMI Contact Center Expo. Held at the beautiful Diplomat Beach Resort in Fort Lauderdale, Florida, the Expo Hall seemed to go on forever. Simple booths showing off surprisingly sophisticated tools, to elaborate displays with multiple TV screens and signs that reached the ceiling. Overwhelming would be an understatement. Since being...

July 2, 2019

Empower Students for Success with Job Skills Assessment Tests and Practice Interview Programs. In response to a tight labor market, workforce development organizations are looking at strategies for engaging underemployed workers. These individuals are employed yet are working below their potential. Underemployed workers generally fall into one of three categories: High-skilled employees with low-skilled jobs...