June 30, 2020

If you’re hiring for contact center work, you know the stakes are as high as ever. The uncertainty surrounding COVID-19 is intensifying the already complex customer needs agents must skillfully address in a timely manner. Plus, many contact centers are navigating the challenges of remote hiring and remote work. Luckily, we’ve got good news! Thousands...

May 28, 2020

In my last post, we discussed the power of momentum and the importance of considering a “virtual” pivot to revitalize business processes. The recent shift to remote work and remote hiring has highlighted the speed and convenience of virtual hiring solutions. That’s why HR leaders are quickly pivoting to new technologies that address current challenges...

May 13, 2020

We were less than 30 days into the COVID-19 stay-at-home mandate when bloggers were searching for a substitute for “unprecedented.” No one argued that the word wasn’t accurate, but the repetition made us weary as we were reminded again and again that we had no idea what we were facing. As states begin the process...