why-live-chat-is-key-to-a-winning-customer-experience

PART 2. If you have traveled in the last year, chances are you had to make adjustments to your itinerary. When abroad in 2020 for the birth of our grandchild, my husband and I found ourselves relying on the chat feature of our credit card’s travel department. Chat was available 24/7, did not require us...

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creating-a-winning-customer-experience

PART 1. In an age of rapidly viral social media, your customers tell others about their experiences. Not everyone does that on a presentation stage before thousands like my brother does, but people talk. Are you driving people to your business only to deliver a mediocre customer experience? Recently, I had lunch at a new...

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candidate-completion-rates

In a challenging labor market, candidate completion rates are a key concern. Employers want to ensure that their best candidates are completing assessments and progressing through their hiring process. As a result, many organizations are switching to shorter and shorter tests, hoping this will ensure the best candidates complete their processes. But does this work?...

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