June 28, 2021

On-Demand and Livestreaming Interviews Improve Efficiency and Expand Access to Top Talent.   “Virtual interviews are not going away,” said Peg Buchenroth, Senior Vice President of HR at Addison Group in Chicago. “Virtual interviewing will remain an option for talent acquisition, depending on the situation.” The presence of COVID forced HR professionals to find innovative...

May 21, 2021

In our most recent blog series, business writer Lynn Miles Peisker makes a case for why organizational leaders should revisit their understanding and approach to customer service, especially in a post COVID marketplace. To back up this recommendation, she cites a surprising statistic from a Forbes article by Shep Hyken. Highlighting results from his firm’s...

May 3, 2021

I went for a walk with my neighbors today. There were five of us, a real cross section. In just the 2.75 miles it took to get our steps in, I was reminded of key customer service lessons that you might find helpful. One neighbor explained how inconsistent newspaper delivery plagued our neighborhood and how...