March 16, 2020

New types of interviews and techniques pop up all the time. There are stress interviews, strength interviews, case interviews, virtual interviews, puzzle interviews, firing squad (panel) interviews, and the list goes on. But which type of interview is best, and which type is right for your company? To help you sort through and evaluate interview...

May 24, 2019

Applicant Screening: Your business needs should always drive the talent assessment process. The achievement of your organization’s vision depends on the success of attracting and hiring the right contact center talent. Whether you have clearly defined organizational goals in place, or are in the process of updating these based on evolving business needs, a key...

December 4, 2018

How to Recognize and Avoid Bias in the Hiring Process.   Imagine a scenario where a respected HR Manager is approached by an outside management consultant to discuss bias in their hiring process. This veteran leader is a little defensive because the HR team has a track record of being committed to professional strategies that...