Online Tools: Why Immersive Leadership Simulations Make Sense

5 Great Reasons Why You Should Try Immersive Leadership Simulations.   There is a lot of good advice about deciding who to promote to a leadership role, and when. That advice typically includes factors such as: People who are good communicators People who are top performers People who have expressed an interest in career advancement...

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Leadership and Team Performance

Leadership and Team Performance.   Effective supervisors are the single greatest catalyst for inspiring employee success and achieving high team performance. It’s probably no secret that the #1 reason for low morale and high turnover is poor supervision. Luckily, the converse is also true. No one has more influence on creating a positive, loyal, collaborative...

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Contact Center Hiring Goes Mobile! 3 Best Practices for Contact Center Talent Assessment

3 Best Practices for Mobile Talent Assessment.   The massive growth and capability of mobile devices has made a significant impact on talent assessment. Millennial job candidates do everything on their phones, including applying for jobs. New mobile technologies offer key advantages to contact centers, enabling them to streamline their hiring processes and expand their...

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